Terms & Conditions

Terms & Conditions for Creative Entertainment Event Services LTD, also trading as Creative Entertainment.

Terms & Conditions

1. Status

These terms constitute a legal document (‘the Agreement’) which sets out the rights and obligations of you as a Purchaser or hirer of our goods and services (“you” or “hirer”) and those of Creative Entertainment Event Services LTD (“Creative Entertainment”, “we” or “us”) in relation to the services and products offered by us through this site.

This site is owned and operated by Creative Entertainment Event Services LTD, registered office: 1 Barton Crescent, Stoke-On-Trent, England, ST6 4JA. Company Number 12226423.

No statement or condition of sale contained within these terms affects or restricts your statutory rights as defined under EU Consumer Rights Directive, The Consumer Rights Act 2015 or The Consumer Contracts (information, cancellation and additional charges) Regulations 2013.

All orders for goods accepted by Creative Entertainment Event Services LTD (the vendor) are accepted subject to the following conditions, which shall form part and govern the contract of sale. Acceptance of goods by the customer shall be deemed to be acceptance of these conditions of sale unless the customer notifies the vendor in writing within 14 days of receipt of this letter or delivery of goods. Any term sought to be imposed by a customer either in a document or otherwise that conflicts with or adds to these conditions is not accepted. No agent or representative of the vendor has authority to vary these conditions.

2. Placing And Acceptance of Order

2.1        We must receive payment of the whole of the price for the goods that you order before your order can be accepted.

2.2        When you have placed an order on our website and have received a confirmation email from us, this only indicates that we have received your order. It does not mean that a contract exists between us until such time as your card has been charged and a receipt/invoice has been processed. 

2.3        We reserve the right not to accept payment by credit or debit card.

2.4        We only accept purchase orders on 30 day credit terms from recognised educational establishments and government departments.

2.5        Goods remain the property of Creative Entertainment Event Services LTD until paid for in full and the we reserve the right not to dispatch goods until cleared funds have been received.

2.6        Coupon codes can only be claimed during checkout on the website. *Coupon discount cannot be redeemed after purchase

3. Prices

3.1        The prices payable for goods that you order are as set out in our website.  Care has been taken to ensure that prices quoted are correct at time of publishing and all goods have been properly described.  However, orders will only be accepted if there are no material errors in the quoted prices or description of the goods.

3.2        Our delivery charges are set out on our website and we may not be able to deliver to some locations.

3.3      Prices and promotional offers are subject to change without notice. All are subject to availability.

3.4        At this time we are not registered for VAT. Therefore, we do not charge any VAT on our products.

4. Delivery of Goods to You

4.1        We will deliver the goods ordered by you, to the address you give us for delivery at the time you make your order.

4.2        Due to the current Covid-19 situation, we are estimating delivery time between 5-7 working days.

4.3        We reserve the right to part ship orders but will not charge more than the total advertised delivery price for delivery of the order in full.

4.4        You will become the owner of the goods you have ordered when they have been delivered to you.  Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

5. Cancellation by Us

5.1        We reserve the right to cancel the contract between us if:

5.1.1     we have insufficient stock to deliver the goods you have ordered;

5.1.2     we cannot obtain payment, or we cannot verify your payment details;

5.1.3     we do not deliver to your area;

5.1.4     one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers; or

5.1.5     there was an error in the product, offer or service description;

5.2        If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order.  We will not be obliged to offer any additional compensation for disappointment suffered.

6. Customer Returns

6.1        We offer a 14 day no-quibble refund policy in-line with your right of withdrawal from a distance contract or off premises contract (including internet sales) without the need to justify and at no cost (except supplementary costs and return carraige fee’s) as defined in the Consumer Protection (Distance Selling) Regulations (“Regulations”). 

6.2        To facilitate your return, you must must obtain a Sales Order Return (SOR) number from us by notifying us in writing that you wish to cancel your order within 14 days of receiving your goods. Please email info@creativeentertainment.co.uk to obtain a SOR number. Once you have been sent a Sales Order Return number, you have 14 days to return your order to us. *We can only accept returns with a Sales Order Return number.

6.3        If you exercise your right to cancel a Contract, Creative Entertainment Event Services LTD shall, in accordance with the Regulations, reimburse any payment made by the consumer (except supplementary costs and return carraige fee’s) within 14 days from the day on which we received the returned goods, provided that the consumer shall not be entitled to a repayment in the event that:

6.3.1        you do not take reasonable care of the Goods either prior to cancellation of the Contract or, following cancellation, while the Goods remain in your possession. For the purposes of this sub-clause 6.3.1, a consumer shall be deemed not to have taken reasonable care of the Goods if such Goods are not kept packed in their original box, with all accessories, manuals and cables and the internal or external packaging is defaced or damaged in any way; or

6.3.2        the Goods are marked, damaged or not in the same condition in which they are sold.

6.4        The returned items HAVE to be received back to us in 100% re-saleable condition, as laid out in sub-clause 6.3.1 and 6.3.2. In any case that your order is not returned in a saleable condition, we will refund your order minus the cost of any repairs or replacements incurred, as well as any carraige charges required to return the items to a saleable condition.

6.5        There are some restrictions to products that can be cancelled after delivery however as follows:

  • Software, CDs & DVDs that are used, not sealed and/or registered with the manufacturer in the Customer’s name;
  • Items that come directly into contact with the nose, ears or mouth, such as in-ear monitors or woodwind reeds, which are normally sold sealed in a shop and cannot be tested for hygiene reasons;
  • Items that have been mixed/installed inseparably with other items after delivery or modified in any way.

7. Faulty Products

7.1        If any of our goods are faulty at the time of delivery, we will arrange for a courier to collect and return the unit to us at our expense for evaluation.  If faulty, the unit will be replaced and returned to you also at our expense.  You must ensure that you include a copy of your original sales invoice together with a full written report on the fault and failure to do so will result in a delay in dealing with any fault.

7.2        Faults arising more than 7 days after delivery shall be returned to us at your cost together with a copy of the invoice and a full written report regarding the fault.  We will, at our option, repair or replace the goods and pay the cost of returning the goods to you. 

7.3        We cannot accept any responsibility for damage to goods in transit that have not been properly packed in their original packaging.  Please ensure that units are packed in an outer box with all original packaging to ensure the product box is not defaced.

8. Delivery of Incorrect Items

8.1        Any goods received by the Customer that the Customer considers as the incorrect delivered goods must be reported to us within 24 hours of receiving your order. Please email us at info@creativeentertainment.co.uk.

8.2        We will collect incorrect goods from the Customer and deliver replacement goods as quickly as possible at our own expense.

8.3     The Customer has a responsibility to return the incorrect item or any item that has been accidentally delivered to the Customer by us without order or payment.

8.4     If the Customer doesn’t return it, we will charge the Customer the full cost of the item.

9. Liability

9.1        If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 7 working days of the delivery of the goods in question.

9.2        Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this Agreement and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question or as otherwise stated under this Agreement.

9.3        You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site.  The importation or exportation of certain goods to you may be prohibited by certain national laws.  We make no representation and accept no liability in respect of the export or import of the goods you purchase.

9.4        Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

10. Events Beyond Our Control

We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

11. Invaidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

12. Privacy Policy

You acknowledge and agree to be bound by the terms of our privacy policy.

13. Third-Party Rights

Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

14. Governing Law

The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.

15. Contact Us

If at any time you would like to contact us with your views about our privacy practices, or with any enquiry relating to your personal information, you can do so by sending an email to us at info@creativeentertainment.co.uk or write to us at Creative Entertainment Event Services, 1 Barton Crescent, Burslem, Stoke-on-Trent, ST6 4JA.

16. Entire Agreement

These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us.  Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us.  Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.